The process for reporting material that may infringe copyright and for responding to an incorrect removal request.
Effective July 16, 2026
Users may upload only content they own, are licensed to use, or are otherwise legally permitted to process. Renovo may restrict or remove content and suspend repeat or serious infringers consistent with the Terms and applicable law.
A copyright owner or authorized agent should provide a signed notice identifying the copyrighted work; the allegedly infringing material and enough information for Renovo to locate it; the complainant's contact information; a good-faith statement that the use is not authorized; and a statement under penalty of perjury that the notice is accurate and the complainant is authorized to act.
Use the public Support page and identify the request as a copyright complaint. Do not include account credentials, payment-card data, private client records, or unrelated personal information. A statutory DMCA designation requires separate registration with the U.S. Copyright Office and publication of the registered agent's complete contact details; this page does not substitute for that registration.
Renovo may ask for clarification, forward a valid complaint to the affected account owner, restrict access to identified material, preserve relevant records, or take another action required by law. Knowingly material misrepresentations may create liability. Renovo does not adjudicate ownership disputes that require a court.
A person who believes material was removed by mistake may submit a signed counter-notice identifying the removed material and its prior location; stating under penalty of perjury that removal resulted from mistake or misidentification; providing contact information; and consenting to the jurisdiction and service-of-process requirements applicable under 17 U.S.C. § 512, where that law applies.
Renovo may restore material after a valid counter-notice if the original complainant does not timely provide notice of a filed court action and restoration is legally permitted. Content may remain restricted for another Terms, safety, privacy, or legal reason.
Renovo may terminate accounts of repeat infringers in appropriate circumstances and may act immediately for deliberate, large-scale, dangerous, or unlawful conduct. Decisions consider valid notices, counter-notices, account history, severity, and applicable law.
Trademark, privacy, impersonation, unlawful-content, and other non-copyright complaints should identify the right at issue, the exact material, its location, the complainant's authority, and the requested action through Support. Renovo may require additional verification or legal process.
